Shopping hours: 10:00 AM - 08:00 PM
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Customer Service


Outlets at Castle Rock's Customer Service is located on the far east side of 3rd street.


Customer Service provides the following to our guests:

  • Purchase Outlets at Castle Rock Gift Cards
  • Receive the latest information on upcoming events and promotions
  • Pick up the Elite Savings Passbook. Free with membership in our Elite Reward program and worth $100s in savings!
  • Register for and redeem Elite Rewards points
  • Free Stroller & Wheelchairs available on a first come, first serve basis


Customer Service Hours

Monday - Friday: 10 am – 8 pm

Saturday: 10 am - 8 pm

Sunday: 11am - 6pm

*Seasonal Hours May Vary.


Telephone: (303) 688-4495